m4d88 (hereinafter referred to as "the Platform", "we", "us", or "our") is committed to protecting the privacy and personal data of all individuals who access or use our online casino and sports betting services at https://m4d88.cam. This Privacy Policy sets out the basis on which we collect, process, store, share, and retain personal data in connection with the operation of the Platform.
This Policy applies to all users of the Platform, including registered Account Holders and unregistered visitors. It should be read alongside our Terms & Conditions, which govern the broader contractual relationship between you and m4d88.
By accessing the Platform, registering an Account, making a deposit, or submitting any personal information to us, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Platform or submit any personal information to us.
For the purposes of this Privacy Policy, the following definitions shall apply:
m4d88 collects the following categories of personal data in the course of providing the Platform's services:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account creation, KYC verification, age restriction enforcement |
| Contact Data | Email address, mobile number, residential address | Account communications, support, notifications |
| Financial Data | Payment method details, transaction history, MYR balance, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| KYC Documents | Malaysian MyKad, Driver's Licence, Passport, utility bills, selfie with ID | Age and identity verification, regulatory compliance |
| Technical Data | IP address, browser type, device fingerprint, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Games played, bets placed, pages visited, session duration, feature interactions | Platform improvement, personalisation, responsible gambling monitoring |
| Communications Data | Live chat transcripts, support ticket history, email correspondence | Customer service, dispute resolution, quality assurance |
We do not collect any sensitive personal data beyond what is strictly required for KYC compliance and responsible gambling purposes. We do not collect biometric data, health information, or political opinions.
m4d88 collects personal data through the following methods:
m4d88 processes your personal data for the following specific purposes:
m4d88 processes your personal data on one or more of the following lawful bases:
m4d88 does not sell, rent, or lease your personal data to third parties for commercial purposes. We may, however, share your data with the following categories of recipients where necessary for the lawful purposes described in this Policy:
m4d88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of Account + 5 years post-closure | Contractual & regulatory requirement |
| KYC documents | 5 years from the date of last transaction | AML/licensing obligation |
| Financial transaction records | 7 years from the date of each transaction | Financial regulatory requirement |
| Support communications | 3 years from last contact | Legitimate interest (dispute resolution) |
| Technical / session data | Up to 12 months | Security and fraud monitoring |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures. Where retention is required for legal proceedings or regulatory investigations, data may be retained beyond standard periods.
m4d88 uses cookies and similar tracking technologies to ensure the proper functioning of the Platform, to enhance your experience, and to collect analytics data. The following categories of cookies may be in use:
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform. m4d88 does not use third-party advertising cookies or allow third-party advertising networks to track your behaviour across external websites.
m4d88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
Whilst m4d88 takes all reasonable precautions to protect your data, no system is completely impenetrable. In the event of a data breach that poses a material risk to your rights and freedoms, m4d88 will notify affected Users without undue delay in accordance with our incident response obligations.
As a Data Subject, you have the following rights with respect to your personal data held by m4d88. To exercise any of these rights, please contact us at the details provided in Section 16.
You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed. We will respond to access requests within 30 days.
You may request correction of any inaccurate or incomplete personal data we hold about you. You may also update most account information directly through your Account settings.
In certain circumstances, you may request deletion of your personal data. Note that this right is subject to our legal retention obligations — we cannot delete data required for AML or licensing compliance.
You may request that we restrict processing of your data in certain circumstances — for example, whilst a dispute about accuracy is being resolved or whilst we assess whether your erasure request is valid.
Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of your personal data to transfer to another service provider.
You may object to processing based on our legitimate interests, including direct marketing. Objections to marketing will be actioned immediately; other objections are subject to a balancing assessment.
The Platform is strictly intended for persons aged 21 years and above. m4d88 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory component of our KYC process, and Accounts found to belong to persons under 21 are closed immediately, with deposited funds returned to the originating payment method.
If you have reason to believe that a minor has accessed the Platform or submitted personal data to us, please notify our Data Protection team immediately at [email protected]. We will investigate and take appropriate action, including deletion of any data collected in connection with a minor's Account, without undue delay.
Parents and guardians are encouraged to use content filtering and parental control software to prevent minors from accessing online gambling platforms. m4d88 supports responsible access to our services and takes our obligations with respect to underage gambling seriously.
As an internationally licensed platform, m4d88 may transfer personal data to recipients located outside of Malaysia in connection with the services described in this Policy. Such transfers may include data processed by our cloud infrastructure providers, KYC verification partners, and game software providers operating from various jurisdictions.
Where personal data is transferred internationally, m4d88 ensures that appropriate safeguards are in place to protect the data during and after the transfer. These safeguards may include contractual clauses that impose data protection obligations on the receiving entity, or reliance on recognised data protection frameworks applicable in the recipient's jurisdiction.
By using the Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions that may not have data protection laws equivalent to those in Malaysia. We take all reasonable steps to ensure that your data receives an adequate level of protection regardless of where it is processed.
The Platform does not contain links to external third-party websites. However, the services delivered through the Platform — including casino games and sports betting data — are powered by third-party software providers whose own privacy practices govern the limited technical data shared with them during gameplay.
m4d88 is not responsible for the privacy practices of third-party game developers or data providers. We engage only with providers who have committed to appropriate data security standards as a condition of their partnership with us.
m4d88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or our licensing obligations. Material changes will be communicated to registered Account Holders via email to their registered address and/or through a prominent notice on the Platform, at least seven (7) days before the revised Policy takes effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of and agreement to the revised Privacy Policy. If you do not agree with any revision, you should cease using the Platform and request Account closure.
Previous versions of this Privacy Policy may be made available upon request by contacting our Data Protection team at [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by m4d88, please contact our Data Protection team through any of the following channels:
For formal complaints regarding our data processing practices that cannot be resolved through our internal process, you may escalate to the relevant data protection authority in your jurisdiction. m4d88 will cooperate fully with any such investigation.
Six key principles that guide every data decision at m4d88 — from the moment you register to every transaction you make in MYR.
m4d88 does not sell, rent, or share your personal data with third-party marketers or data brokers. Your information is used solely to operate your Account and deliver our services.
All personal data is transmitted using 256-bit SSL encryption and stored with encryption at rest. From your MyKad upload to your MYR withdrawal, your information is protected throughout.
Access, correct, restrict, or delete your personal data at any time. Withdraw marketing consent with one click. Your rights are real and we honour them without unnecessary delay.
We only keep your data for as long as legally required. KYC documents are retained for five years post-closure as required under AML obligations; all other data is deleted on schedule.
We do not collect data from minors. Age verification is mandatory before any withdrawal is processed. Accounts of persons under 21 are closed immediately and any data collected is deleted.
In the unlikely event of a data security incident affecting your personal information, m4d88 will notify you without undue delay and take immediate steps to contain and remediate the breach.